Month: May 2018

No, I am not serious … well … I don’t think I am serious.

But, if you read this article on the relative threat of wind power vs. cats to birds, you could conclude that cats are a real problem to society.  That is if you are a bird lover.

Read what Wind Watch has to say. 

It is far from news that wind power can represent a significant threat to birds.  Even though most do not fly at night, bats do.  And, birds cannot see the blades of modern wind turbines as easily as they saw the older style of windmills.  Today’s wind turbines are over 400 feet long and are traveling through the air at hundreds of miles an hour.

The problem is compounded by the lack of trustworthy data.  Small birds are obliterated when they are struck and larger ones are carried off by vermin shortly after they reach the ground.  But, we do have a pretty good idea how many birds are eaten by household cats.

All this reminds me of the tongue in cheek criticisms of water being dangerous since people who die drink it and extreme amounts of it being swallowed have proven fatal … called drowning.

What a world we now live in!  I remember when DDT was banned because it was proven to be damaging.  Could we see wind power shut down for reasons like this?  What if certain bird or bat species land on the endangered species list as a result of these turbines?  And, are there parallel risks of bird blinding with all the solar panels we are putting up?

 

 

When I started in the utility industry about 45 years about the stories of squirrels eating electrical equipment insulation and thereby causing outages at customer facilities were legendary.  It was such common excuse for large customer power outages that field reps would actually carry a dead squirrel in their trunk and pull it out to proclaim that as the reason for the outage.

Yes, the stories were true in many cases.  The reason the squirrels ate the insulation was that it did appeal to them in some way … no one knew exactly why.

Well, with today’s environmentally sustainable sourcing of materials we now know exactly one reason.  Listen to what USA Today has to say about it.

I am sure my fellow utility friends are snickering about this and glad they are not the focus of customer wrath on this count.

On a more serious note, this is going to be very interesting to watch … what does happen when doing the right thing for environmental reasons results in costs that were unforeseen?  Worse yet, these outcomes are downright inconvenient to customers and could damage customer loyalty and brand preference.

I am sure no one making this decision had the foggiest idea that they could walk into this kind of trouble.

Shouldn’t that cause us all to take a deep breath and consider things like this before we “do the right thing?”

 

I have to admit, I was surprised to see this poll of who American’s believe are trustworthy.  As an engineer, I was pleased to see how highly our profession is ranked.  I was a little surprised by the perceptions of the professions above mine since I certainly know of all too many instances of abuse.  But, as you move down this scale where the slime and deceit increases, it is sobering to see how the professions cluster around those who are busiest trying to tell us what to believe and do.

Read how MoneyWise ranks the honesty of 27 professions.

How do we undo this web of corruption?  Can we “drain the swamp” when those who control the swamp are so keen to keep it just the way they like it?

We all talk about term limits and accountabilities.  Yet, the fox is not only in the hen house but is in charge of recruiting new hens to replace the ones they have eaten.

We are all unique in so many ways.  Yes, we may fall into broad groups when it comes to religion and politics, but all you have to do to see just how unique we all are is to shop at Walmart or get your drivers license renewed in person.   We celebrate diversity on many levels … it is a strength of our country.

So, why should we settle for one smart phone out of a small handful of choices?  Some of us hunt and fish, others play strenuous sports, some are young and do not need nor should have features that mature individuals desire.  It seems so logical then to imagine phones designed from the ground up to fit these perspectives … especially if you don’t like being criticized for the addicting behaviors with which today’s smart phones are being associated.

Take a look at this infomercial on the Wall Street Journal and decide for yourself.

Is this altruistic or opportunistic?  Is this merely to defuse imminent or future lawsuits?  Or, is this truly insightful about who we all are and how different we all are?

You decide.

 

Anyone close to me knows I have been predicting that the next big evolution in digital engagement will be the elimination of keystrokes  and the move to voice based interactions.  A few weeks ago I blogged about the consequences to what we have historically defined as brand attributes.  If you did not read that one, please do because you are about to see the consequences in mainstream America.

It was only a matter of time before a TV will be able to interact with viewers using voice… well that time appears to be right now. Read what USA Today has to say. 

Everyone in the energy industry has been preparing, studying, and hopefully refining the customer journey through mapping and then team based problem solving.  But, have they really thought about how the journey itself will change as the customer stops using keyboards and smart phones the way we have considered in the past?

The reasons for all this are obvious as you consider the number of remotes you probably have in your TV area.  How many of us have pointed the wrong remote at the TV thinking it would give us the results we desired?  And, how many of you with ROKU or the Amazon Firestick have stopped clicking and simply gone to voice control to find what you wanted?

The train is about to leave the station once again.  Do you have a plan for voice?  If not, give us a call.  We can get you started and begin the next journey together.