Well, we now have the first illustration of why we may need to keep things the old way even if economics indicates we should automate a process. This is a landmark decision that will certainly ripple and roar through the industry very quickly.
Automation now faces real criticism and critical thinking about answering the key question: “just because we can digitize controls and automate change because it is cost-effective … should we do it?”
We have all known this question was coming. It is one of the key ethical and strategic questions of artificial intelligence, deep learning, business analytics, etc.
Automation is simply a microcosm of the robotics question that captivates our imagination and the media. We are afraid of robots at a point … now we have proven the fears of digitization are real.