It is ironic that artificial intelligence is now all the rage in the technology news. Sure, we still do not have robots like the TV Series Humans or the Sci-Fi movie Ex Machina … but we are getting close on a few fronts.
The one that seems to be moving the fastest is voice. And, according to an article I saw today posted on LinkedIn we are indeed very close. Take a look for yourself.
So, are we about to witness a new round of technology in the call centers? According to Warren Buffet at his gala annual meeting, the answer is a resounding yes. By the way, he is not a good guy to bet against.
Gee… we have seen a huge transformation in voice, haven’t we? I used to have to wait until late in the evening to call my parents. Then, I used to get a huge bill showing me every call. Now they don’t care how much I call at all or when I do?
Or, are we following more of an airline model where capacity management and convenience interact to give passengers price options? How much longer will it be for airlines to stop charging passengers for this and that?
No matter where you look, in the energy industry, you are now seeing the influence of big data and the internet of things on business practices. Well, with one major exception.